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Job Details

Hardware Computer Technician/System Services Rep- Duluth MN

Company name
International Business Machines Corp. (IBM Corporation)

Location
San Jose, CA, United States

Employment Type
Full-Time

Industry
It, Entry Level

Posted on
Jan 04,2019

Valid Through
Apr 19,2019

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Profile

Job Description

IBM seeks to hire an entry-level hardware computer technician; System Services Representative (SSR) for the Duluth, MN area. This role is an entry level position for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, electronic equipment, networking products, software, and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments in the Duluth, MN area.

Job Responsibilities:

Performs maintenance on equipment applying basic repair techniques and relying on service manual instructions and pre-established guidelines to perform repairs.

Responds to request for emergency repairs and follows through with timely service.

Ensures the completion of associated paperwork and records, including trouble tickets, mileage logs and time logs.

Initiates requests for required equipment, parts and supplies.

Maintains care and appearance of Company vehicles and equipment as applicable.

Develops good working relationships with repair team employees.

This position will be a mobility role, where the SSR will travel to customer locations within a defined radius of Duluth, MN.

A valid driver’s license and reliable vehicle are required.

GTSTSSREP

#LI-CT2

Required Technical and Professional Expertise

Valid driver’s license

Reliable vehicle

High school diploma or equivalent

Available to work rotating weekends, after hours, and holidays to accommodate on-call responsibilities

Preferred Tech and Prof Experience

Associates degree in electronic repair

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Company info

International Business Machines Corp. (IBM Corporation)
Website : http://www.ibm.com/

Company Profile
International Business Machines Corporation provides information technology (IT) products and services worldwide. The company’s Global Technology Services segment provides IT infrastructure and business process services, including outsourcing, process, integrated technology, cloud, and technology support. Its Global Business Services segment offers consulting solutions for strategy and transformation, application innovation, enterprise applications, and smarter analytics; and application management, maintenance, and support services. International Business Machines Corporation’s Software segment offers middleware and operating systems software, such as WebSphere software to integrate and manage business processes; and information management software for database and enterprise content management, information integration, data governance, data warehousing and analytics, business analytics and intelligence, and predictive analytics. This segment also provides Tivoli software for cloud and datacenter management, enterprise endpoint and mobile device management, asset and facilities management, storage management, and security systems; Rational software that supports software development; and Mobile Software for platform and application development, mobile security, and mobile device management. The company’s Systems and Technology segment provides computing power and storage solutions; and semiconductor technology, products, and packaging solutions. Its Global Financing segment provides lease and loan financing to end users; commercial financing to dealers and remarketers of IT products; and remanufacturing and remarketing services for equipment. The company was formerly known as Computing-Tabulating-Recording Co. and changed its name to International Business Machines Corporation in 1924. International Business Machines Corporation was founded in 1910 and is headquartered in Armonk, New York.

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