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Job Details

Desktop Engineer

Company name

Rockville, MD, United States

Employment Type

It, Entry Level, Engineering

Posted on
Jun 18,2019

Valid Through
Oct 01,2019

Apply for this job


Desktop Engineer

IT - Rockville, MD - Full Time

About Us:

We are a young and fast-growing online marketing company, which provides website services to automotive dealerships across North America and Canada. We help our customers sell more cars and provide them with an amazingly remarkable experience. We have been recognized on the Inc. 5000 list of fastest growing companies six years in a row and counting. Technology is front and center in our company, but it's the people here who are the core of our business. We pride ourselves on making coming to work not only challenging, but also enjoyable.

Job Description:

As DealerOn's Helpdesk Support Specialist you will be important part of an IT team that provides internal end-user support and basic account administration. The successful Helpdesk Support Specialist will be creative and a strong problem-solver, joining a team of highly-skilled and motivated people dedicated to supporting the current and future IT infrastructure as well as internal and external clients. This is an entry-level position, located in the DealerOn Headquarters office (Rockville, MD).

Essential Functions:

Provide support and troubleshooting services to fleet of desktops, laptops, mobile devices and other related peripherals.

Answer and resolve support cases in a timely manner and with emphasis on strong customer service.

Install and configure software and applications for workstation/laptop distribution

Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals

Work closely with Systems team and management to identify issues, research solutions, and escalate issues to the appropriate resource

Assist in vetting and testing new technology for business operations and/or initiatives

Assist users in conforming to established systems security practices

Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures

Participate in Disaster Recovery efforts and simulation testing

Assist with the IT purchasing/logistics process

Provide user training and supporting training materials as required

Participate in remediation planning, testing and execution of projects

Perform other duties as assigned

Required Skills/Experience:

Strong experience troubleshooting Windows 10 Desktop Operating System issues as well as Microsoft Office 365

Experience using Windows Server administration tools to troubleshoot end user issues

Solid understanding of TCP/IP, DNS, DHCP and Active Directory

Experience working with Helpdesk ticketing systems, work flows, and ticket based documentation

Ability to communicate effectively with internal employees and external clients, verbally and in writing

Excellent technical and user documentation skills

Ability to accept and embrace the DealerOn’s culture

Interpersonal skills to handle sensitive situations and confidential information

Self-confidence and respect for other people

Preferred Skills/Experience:

At least one year of troubleshooting Windows 10 and Office 365 user issues

Strong grasp of fundamentals of Internet DNS systems and records

Professional experience in PowerShell, Bash, and other scripting languages

Experience with web based working support tickets in Jira Kanban boards or other similar commercial Helpdesk ticketing systems

Education / Training experience:

Associates Degree in technical field or related field required

Bachelor degree or equivalent experience in the field of computer science, information systems or related field preferred

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

Medical, dental and vision insurance

Company matched 401K plan

Paid time off

On-site and off-site company events

Casual Attire

Fun workstations

State of the art technology

Free Parking

Expertise in work environment

We are an Equal Opportunity Employer

Company info

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