Quantico, VA, United States
Entry Level, It
Is it time for a new and exciting job opportunity? Phacil, an employee owned IT consulting company, is seeking a Customer Technical Support Engineer
for an important customer in Quantico, VA
. Join an amazing group of dedicated professionals and see the possibilities!
We bring service excellence and professional commitment delivering quality service and ferocious execution to our Federal Government customers. We provide solutions in the areas of Information Assurance, Cyber Security, Artificial Intelligence, Software & Systems Engineering, Cloud & Managed Services and Network Engineering. Join us by applying at www.phacil.com/careers/opportunities
Clearance Requirements: Secret required to start
Provide technical support to a DoD client enterprise. The successful candidate will perform common tasks of user call processing, incident management, service request management, and escalation of higher level incidents and problems to other IT functional teams. They are responsible for PC and windows account administration. Candidate will gather the information needed to resolve customer issues and provide verbal and remote instruction/assistance to customers, including status updates as needed.
Four years general experience and at least 2 years specialized
ust have general PC and Microsoft Office troubleshooting skills and the ability to clearly converse with customers at all levels
Active Directory account administration (users and groups)
Working knowledge of Windows application features and troubleshooting
Use of collaboration tools (chat, instant meetings, SMS Remote Desktop, Virtual and Computer-Based Training)
Basic network troubleshooting
Previous Service Desk/Call Center experience
Ability to demonstrate strong team interaction, customer, and communication (oral and written) skills.
Ability to communicate written and/or verbal situational awareness to management and Government leadership in a concise, professional manner
Must be polite, respectful, professional, process-oriented and committed to providing unparalleled customer service
Remedy experience a plus
Windows 10 experience a plus
Years of experience: 4 years
Certification: Security CE
Phacil is a leading employee-owned provider of mission-focused, results-driven technology solutions to the Federal Government. With consistent focus on technical excellence, exceptional contract performance, and quality results, customers have come to trust Phacil to solve their most complex challenges. Phacil’s diverse range of mission-focused solutions in Software Services, Systems Engineering, Integration & Operations (SEI&O), Cybersecurity, and Service Desk operations enables our team of over 800 technical professionals to effectively serve our customers throughout the U.S. and overseas.
Phacil continually strives for performance excellence as evidenced by corporate certifications such as ISO 9001:2015 and ISO/IEC 27001:2013, as well as performing work appraised at CMMI Maturity Level 3 (for both Development and Services) on Contracts. Phacil has won numerous awards including the Coalition for Government Procurement's Excellence in Partnership and Tech Council of MD’s Contracting Firm of the Year, as well as rankings on Washington Business Journal’s Top Government Technology Contractors and CRN Solution Provider 500.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status
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Website : http://www.phacil.com/
We started Phacil in 2001 with a vision to bring best practices from the commercial world to the Federal Government. We wanted to bring our philosophy of providing exceptional customer service through outstanding employee development to the Federal marketplace. As you might gather from the numerous awards that Phacil has won over the years and our ISO9001:2000 registration, our focus has not changed. Phacil continually strives to provide every customer the same exceptional service and provide every employee an exceptional work environment in order to achieve outstanding results. We think you will soon see that Phacil is a very different kind of Company and our results spring from executing on this vision. We hope you find this website informative and useful. Thank you, and please do not hesitate to contact us with any questions or opportunities.